Our Privacy Policy
1. Introduction We are committed to safeguarding the privacy of our website visitors, customers, and customer personnel. This policy applies where we are acting as a data controller with respect to personal data, meaning we determine the purposes and means of processing that data.
Our website incorporates privacy controls which allow you to manage how your personal data is processed, including marketing preferences.
We use cookies on our website. Cookies are not strictly necessary for the operation of our website, and you will be asked to consent to their use when you first visit.
In this policy, “we”, “us” and “our” refer to LOLA.
2. Personal Data We Collect We may process the following categories of personal data:
Contact data: name, email address, telephone number, postal address, or social media identifiers.
Account data: account details, email address, preferences, and account activity.
Transaction and Booking data: purchase details, appointment bookings, payment information, and billing details.
Communication data: messages sent to or from us and associated metadata.
Usage data: IP address, browser type, device information, pages visited, and navigation paths.
3. Purposes of Processing and Legal Bases We process personal data for the following purposes:
Operating our website, fulfilling orders, and scheduling private styling appointments.
Providing customer service and managing relationships.
Processing payments and maintaining records.
Sending marketing communications where consent has been given.
Improving website performance and user experience.
Security, fraud prevention, legal compliance, and risk management.
The legal bases for processing include performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.
4. Sharing Your Personal Data We may share your personal data with:
Professional advisers and insurers.
Website hosting and IT service providers.
Payment service providers for processing transactions.
Suppliers or subcontractors where necessary to provide services.
We may also disclose personal data where required by law or to protect our legal rights. We may cooperate with relevant law-enforcement agencies where your data is requested for a lawful purpose. For any legal requests, please email hello@lola-tarporley.com
5. International Data Transfers Your personal data may be transferred outside the UK or EEA where appropriate safeguards are in place, including adequacy decisions or standard contractual clauses. By submitting personal data for publication, you acknowledge that it may be accessible worldwide via the internet.
6. Data Retention Personal data will not be retained for longer than necessary for the purposes for which it is processed.
Contact, account, and transaction data: typically retained for 1–5 years.
Communication data: typically retained for 6 months–5.5 years.
We may retain data longer where legally required.
7. Your Rights You have rights under data protection law, including:
The right to access your personal data
The right to rectification
The right to erasure
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent
The right to complain to a supervisory authority
You may exercise these rights by contacting us using the details below.
8. Cookies We use cookies to improve website functionality, security, analytics, and marketing, subject to your consent. You can manage or disable cookies through your browser settings. Blocking cookies may affect website functionality.
9. Changes to This Policy We may update this privacy policy from time to time by publishing a new version on our website. Please review this policy periodically.
10. Company Details LOLA Address: 3 Chestnut Terrace, High Street, Tarporley, Cheshire, CW6 0UW Phone: 01829 732 497 Email: hello@mediumpurple-sheep-683029.hostingersite.com
11. Data Protection Officer Our Data Protection Officer is Debbie Brazier. For DPA enquiries, please contact hello@lola-tarporley.com